Legal & Compliance
Complete legal documentation for DigitalCanvasWork. Last revised: September 2026.
Privacy Policy
Effective Date: September 1, 2026
In Plain English
- We only collect information you give us directly: your name, email, phone, and project details.
- We never sell your personal data to anyone. Period.
- Your data is stored securely on EU-based encrypted servers.
- You can request deletion of your data at any time by emailing us.
- We use essential cookies only. No third-party tracking or advertising cookies.
Full Legal Text
DigitalCanvasWork, registered at 10245 Gärtnerstraße 20, Berlin, Germany ("the Company," "we," "us," or "our"), is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the California Consumer Privacy Act ("CCPA").
1. Data Controller. The data controller responsible for your personal information is DigitalCanvasWork, reachable at [email protected] and at our registered address.
2. Information We Collect. We collect only the personal data you voluntarily provide through our contact forms: full name, email address, phone number, and project specifications. We also collect standard server log data (IP address, browser type, access timestamps) for security and performance monitoring.
3. Purpose of Processing. Your personal data is processed exclusively for: (a) responding to your inquiries and project requests; (b) delivering contracted design and development services; (c) fulfilling legal and tax obligations; and (d) maintaining platform security.
4. Legal Basis. We process your data under GDPR Article 6(1)(b) (performance of a contract) and Article 6(1)(f) (legitimate interest in responding to business inquiries).
5. Data Retention. Contact form submissions are retained for 24 months after the last interaction. Contract-related data is retained for the duration of the engagement plus 10 years as required by German tax law.
6. Your Rights. Under GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You may also object to processing and file a complaint with the Berlin Commissioner for Data Protection (BlnBDI).
7. International Transfers. Your data is stored within the European Economic Area. If any data transfer outside the EEA is required, we ensure appropriate safeguards are in place, including Standard Contractual Clauses.
8. CCPA Notice. California residents have the right to know, delete, and opt out of the sale of personal information. We do not sell personal data. To exercise your CCPA rights, contact [email protected].
Terms of Service
Effective Date: September 1, 2026
In Plain English
- All work is governed by a signed Statement of Work (SOW) before any project begins.
- Upon full payment, all intellectual property and code are transferred to you.
- We guarantee delivery within the timelines specified in your SOW.
- Either party may terminate with 30 days written notice.
- We limit our liability to the total fees paid under the relevant SOW.
Full Legal Text
1. Agreement. These Terms of Service ("Terms") govern all services provided by DigitalCanvasWork, registered at 10245 Gärtnerstraße 20, Berlin, Germany, to the Client. By engaging our services, the Client agrees to these Terms and any applicable Statement of Work ("SOW").
2. Scope of Services. Services are defined exclusively in the applicable SOW. Any work outside the defined scope requires a written change order agreed by both parties. DigitalCanvasWork reserves the right to adjust timelines for scope changes.
3. Payment Terms. Invoices are due within 14 days of issuance. Late payments accrue interest at 0.5% per month. Work may be suspended if payment is overdue by more than 21 days.
4. Intellectual Property. Upon full payment of all invoices under the relevant SOW, all intellectual property rights, including source code, design tokens, documentation, and digital assets, are irrevocably transferred to the Client. Pre-existing frameworks, libraries, and tools remain the property of DigitalCanvasWork and are licensed to the Client for the duration of the project.
5. Confidentiality. Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination for a period of 3 years.
6. Warranties. DigitalCanvasWork warrants that all deliverables will conform to the specifications in the SOW and will be free from material defects for a period of 30 days following delivery. This warranty does not cover issues arising from third-party modifications.
7. Limitation of Liability. DigitalCanvasWork's total aggregate liability under any SOW shall not exceed the total fees paid by the Client under that SOW. In no event shall DigitalCanvasWork be liable for indirect, incidental, or consequential damages.
8. Termination. Either party may terminate an SOW with 30 days written notice. Upon termination, the Client shall pay for all work completed to date. Sections 4, 5, 6, and 7 survive termination.
9. Governing Law. These Terms are governed by the laws of the Federal Republic of Germany. Disputes shall be resolved in the courts of Berlin, Germany.
Refund & Reimbursement Policy
Effective Date: September 1, 2026
In Plain English
- If you cancel before work begins, you receive a full refund within 14 days.
- If work has started, you're refunded for any undelivered milestones.
- If deliverables don't match the SOW, we fix them at no cost or issue a partial refund.
- Refunds are processed via the original payment method within 14 business days.
- Completed and accepted deliverables are non-refundable.
Full Legal Text
1. Eligibility. Refund requests must be submitted in writing to [email protected] within 14 days of the invoiced date. Refunds are governed by the applicable Statement of Work and German consumer protection law (BGB §§ 312g, 355).
2. Pre-Work Cancellation. If the Client cancels a project before any work has commenced, a full refund of any advance payment will be issued within 14 business days of the cancellation request.
3. Partial Refund. If work has commenced and the Client terminates the engagement, the Client is entitled to a refund of fees paid for undelivered milestones, less any costs incurred for work already completed and documented in the SOW progress reports.
4. Deliverable Defects. If delivered work materially fails to conform to the specifications outlined in the SOW, DigitalCanvasWork will, at its discretion: (a) remedy the defect within a reasonable timeframe at no additional cost; or (b) issue a partial refund proportional to the defective scope.
5. Non-Refundable Items. Fees for completed and Client-accepted deliverables, third-party software licenses procured on the Client's behalf, and consulting hours delivered and documented are non-refundable.
6. Refund Processing. Approved refunds are processed via the original payment method within 14 business days. The Client will receive written confirmation of the refund amount and processing date.
7. Dispute Resolution. Any disputes regarding refunds shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to the courts of Berlin, Germany.